Shipping Policy for J.Crem
At J.Crem, we are committed to providing a seamless and reliable shipping experience for all our customers worldwide. This Shipping Policy outlines the details of our shipping process, including order processing, delivery timelines, and related information. By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
- Standard Processing: All orders placed on our website are processed within 1 business day (Monday to Friday, excluding weekends and major holidays). This includes verifying payment details, checking product availability, and preparing your items for shipment.
- Order Confirmation: Once your order is processed and ready for shipment, you will receive a confirmation email with a tracking number. This email will also include details about the carrier handling your delivery.
2. Delivery Timeline
- Estimated Delivery: For all orders (both domestic and international), we aim to deliver your items within 5 days from the date of shipment. This timeline is an estimate and may vary slightly based on factors such as the destination, local customs processing (for international orders), and unforeseen circumstances like weather disruptions or carrier delays.
- Tracking Your Order: You can track the status of your shipment using the provided tracking number on the carrier’s website. This will allow you to monitor the progress of your delivery and receive updates on its estimated arrival time.
3. Shipping Costs
- Global Free Shipping: We are proud to offer free shipping on all orders worldwide, with no minimum purchase required. This applies to every product category, including clothing, shoes, and accessories for women, men, and kids.
- Currency: All transactions on our website, including any applicable shipping-related charges (though none apply here), are processed in USD (United States Dollars).
4. Shipping Destinations
- We ship to all countries and territories worldwide. If you have any questions about whether we ship to a specific location, please contact our customer service team at [email protected] for assistance.
5. Customs and Import Duties
- International Orders: For shipments outside of the United States, please note that your order may be subject to import duties, taxes, or customs fees. These charges are determined by the destination country’s customs regulations and are the responsibility of the customer. J.Crem is not liable for these additional costs, and we recommend checking with your local customs office for more information on potential fees before placing your order.
- Customs Documentation: We will provide all necessary documentation (such as commercial invoices) to facilitate customs clearance for international shipments.
6. Undelivered or Lost Packages
- Tracking Issues: If your tracking information shows that your package has been delivered but you have not received it, please check with your local post office or carrier first, as packages may sometimes be held there. You can also contact your neighbors or building management to see if the package was left with them.
- Lost Packages: If your package is confirmed as lost by the carrier, please contact our customer service team at [email protected] within 14 days of the estimated delivery date. We will investigate the issue and arrange for a replacement shipment or a full refund, depending on your preference.
7. Address Changes
- If you need to update the shipping address for your order, please contact us immediately at [email protected]. We can only modify the address if your order has not yet been shipped. Once the shipment is in transit, we cannot change the delivery address, and you may need to coordinate directly with the carrier.
8. Contact Us
If you have any questions or concerns about your shipment, including tracking updates, delivery delays, or address changes, please don’t hesitate to reach out to our customer service team at:
Our team is available to assist you and will respond to your inquiry within 1-2 business days.