Terms of Purchase for J.Crem

These Terms of Purchase govern all transactions between you (the customer) and J.Crem (the seller) when you place an order for products through our website. By placing an order, you agree to be bound by these terms.

1. Order Placement and Acceptance

  • Order Submission: When you place an order on our website, you are making a binding offer to purchase the selected products. All orders are subject to acceptance by J.Crem.
  • Order Confirmation: We will send you an email confirmation (to the email address provided during checkout) once your order is accepted. This confirmation will include details such as your order number, items purchased, total amount, and shipping information. If we are unable to accept your order (e.g., due to product unavailability or inaccuracies in pricing/information), we will notify you promptly via email.

2. Pricing and Payment

  • Currency: All prices on the J.Crem website are displayed and charged in USD (United States Dollars).
  • Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, etc.) and other secure payment methods as indicated on our website. Payments are processed through third-party payment providers, and we do not store full card details (see our Privacy Policy for more information on data security).
  • Price Accuracy: While we strive to ensure all prices are accurate, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel your order and notify you of the correction. You may then choose to reorder at the correct price or decline.

3. Shipping and Delivery

  • Processing Time: Orders are processed and shipped within 1 business day of placement (excluding weekends and holidays).
  • Delivery Timeframe: Standard delivery for all orders (domestic and international) is estimated to arrive within 5 days from the date of shipment. Delivery times are approximate and may be affected by factors beyond our control (e.g., customs delays, weather, or carrier issues).
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: Once your order is shipped, we will provide a tracking number via email, allowing you to monitor the status of your delivery through the carrier’s website.

4. Returns and Refunds

  • Return Period: You may return any unused, unwashed, and undamaged products (with original tags and packaging intact) for a refund within 60 days of the delivery date.
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item(s). You are responsible for ensuring the returned products are shipped safely; we recommend using a trackable shipping method, as we are not liable for items lost or damaged in transit.
  • Refund Processing: Once we receive and inspect the returned items (and confirm they meet our return criteria), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase.

5. Product Availability and Accuracy

  • Stock Levels: Products are subject to availability. In the event that a product you ordered is out of stock, we will notify you via email and offer a full refund or the option to substitute with another product (if available).
  • Product Descriptions: We make every effort to ensure that product descriptions, images, and specifications are accurate. However, minor discrepancies may occur (e.g., color variations due to screen settings). If you receive a product that significantly differs from its description, please contact us at [email protected] to arrange a return or exchange.

6. Limitation of Liability

J.Crem shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services, including but not limited to delays in delivery, loss of profits, or inconvenience. Our total liability for any claim related to a purchase shall not exceed the total amount paid for the affected order.

7. Changes to Terms

We reserve the right to update these Terms of Purchase at any time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of our website and placement of orders after such changes constitute acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at:

[email protected]