Refund Policy for J.Crem

At J.Crem, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility, procedures, and timelines. By making a purchase on our website, you agree to comply with this policy.

1. Eligibility for Refunds

  • Return Period: You may request a refund for any product(s) within 60 days from the date of delivery. Products returned after this period will not be eligible for a refund.
  • Condition of Products: To qualify for a refund, the product(s) must be returned in their original, unused, unwashed, and undamaged condition, with all original tags, packaging, and accessories intact. Products that show signs of wear, damage, or alteration (including removal of tags) may be denied a refund at our discretion.
  • Exceptions: Customized or personalized products are not eligible for refunds unless they are defective or damaged upon receipt.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Send an email to our customer service team at [email protected] with the following information:
  • Your order number (found in your order confirmation email).
  • The name of the product(s) you wish to return.
  • The reason for your refund request.
  • Photos of the product(s) (if claiming damage or defect).
  1. Receive Return Instructions: Our team will respond within 1-2 business days with a return authorization number (RAN) and detailed instructions on how to return the product(s), including the return address.
  2. Ship the Product(s): Package the product(s) securely, include the RAN on the package, and ship them using a trackable shipping method. You are responsible for the cost and safety of returning the product(s); we recommend insuring the shipment, as J.Crem is not liable for items lost or damaged in transit.

3. Refund Processing

  • Inspection of Returned Items: Once we receive your returned product(s), our team will inspect them to verify they meet the eligibility criteria (unused, original condition, etc.). This inspection typically takes 1-3 business days.
  • Approval or Denial: If the return is approved, we will process your refund. If denied, we will notify you via email with the reason and offer to return the product(s) to you (at your expense).
  • Refund Timeline: Approved refunds will be issued within 5-10 business days after inspection. The refund will be credited to the original payment method used for the purchase.
  • Currency: All refunds are processed in USD (United States Dollars), matching the currency of your original purchase.

4. Shipping Costs and Refunds

  • Free Return Shipping: While J.Crem offers free global shipping on all purchases, we do not cover the cost of return shipping unless the product is defective, damaged, or incorrect (due to our error). In such cases, we will provide a prepaid return label upon approval.
  • Refund Amount: The refund will include the full purchase price of the eligible product(s). Shipping costs paid for the original order (if applicable) are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped, defective product).

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/debit card payments: Refunds will be credited back to the card used.
  • PayPal or other digital wallets: Refunds will be sent to the associated account.
  • Please note that processing times for refunds to appear in your account may vary depending on your bank or payment provider (typically 3-7 business days after the refund is issued).

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect (e.g., wrong size, color, or item), please contact us immediately at [email protected] with photos of the issue. We will arrange for a full refund, including return shipping costs, or send a replacement product at no additional charge, at your discretion.

7. Cancellations

If you wish to cancel an order before it has been shipped, please contact us at [email protected] as soon as possible. If the order has not yet been processed, we will issue a full refund within 5-10 business days. Once the order has been shipped, our standard refund policy (outlined above) will apply.

8. Contact Us

If you have any questions or need assistance with a refund, please contact our customer service team at:

[email protected]